Unless otherwise noted, Ground Control Systems will fully refund all items if returned with the original box (if applicable), packaging, manuals, and accessories within 30 days of purchase. Refunds may only be credited back to the original purchaser and will be refunded on the original purchasing credit card.
Proof of purchase is required for all refunds or exchanges and the merchandise must be in new condition, including the original box, packaging, manuals, and accessories. The value of missing and/or damaged items will be deducted from the credit amount for a return.
Shipping and handling costs are not refundable. It is the responsibility of the original purchaser to ensure that returns are adequately packaged, insured, and tracked. All shipping costs are the sole responsibility of the original purchaser unless Ground Control Systems was at fault. Returns purchased during designated free shipping programs will be charged the current outbound shipping charge, based on the original outbound shipping method. Closeout/clearance items are non-exchangeable and non-returnable.
All packages refused by the customer are subject to the terms and conditions of our return policy plus any additional return shipping costs charged to us by the shipping company.